Dec 10, 2012 - Finances, Health, Personal, Shopping    7 Comments

Ordering Glasses Online From Zenni Optical, Part One

After much hemming and hawing, I finally placed an order for glasses from Zenni Optical.

This post is going to talk about the ordering process. I have no idea yet if the time and money I spent on Zenni’s website will pay off or not. However, testimonials tell me that I am about to get my money’s worth and then some. We shall see!

Ordering glasses on Zenni started with a fresh prescription. I created an account and entered my prescription details into it so that I wouldn’t have to reenter the information several times and possibly get it wrong.

One measurement that is needed but is not on the prescription is pupillary distance, or PD. My friend had the ruler and know-how to measure that for me. This number ensures that your lenses are correctly centred.

The next thing I did was measure my current pair to give myself an idea of the size I would need my new glasses to be. Important measurements are the width of the nose bridge, the width of the frames, the width of the lenses, the length of the temple, and the height of the lenses.

Finally, I took the time to get a good portrait of myself to upload to the site so that I could virtually try on the glasses.

Then, I started shopping! There are several parameters for narrowing down the search, such as price, PD, gender, type of glasses, and type of prescription. The one I wish was a little more precise is the frame size. After a bit of trial and error, I determined that I needed to look at medium to just slightly larger than medium frames, but it would have been nice to be able to input a range.

I’ve been wearing glasses for 23 years and have an idea of the types of shapes, materials, and colours that look best on me. So I started looking for two sensible pairs with metal frames, spring hinges, and oval or rectangular lenses. I started off with a $24.95 pair until I found a couple of $6.95 pairs that looked just as good. In fact, one of the cheaper pairs looks exactly like the pair I currently have on (which I paid several hundred dollars for, and that’s just for the frame).

The processing and shipping time can be anywhere from a few days to a few weeks. I don’t know when I’ll next be in an area where I can hang out for a bit waiting on glasses. So I decided that I might as well make this order count, especially since shipping is a flat fee of $4.95 regardless of the size of the order, and there is currently a 10% off coupon! Therefore, I kept shopping!

Once I had some classic (read: boring) frames, I decided that I wanted to try some novelty ones. I finally settled on a pair of pink frames and a similar one in green.

Finally, my current prescription sunglasses are horribly scarred. I’ve always wanted a pair of tortoiseshell sunglasses, so I found a frame I liked and, following my friend’s instructions, looked for the tinting option on the order form.

For each pair, I added the anti-reflective (A/R) coating at $4.95 per pair. I was tempted to try the premium oleophobic coating (A/R, water repellent, smudge resistant), but reviews were not good for that option.

When all the frames, options, and shipping were added up and my 10% discount was calculated, my order came to a whopping $71.05. That’s for five pairs of glasses including prescription sunglasses! Walmart wanted to charge me that for lenses set in a truly crappy frame! Do note that I have single vision lenses, not bifocals or progressives.

Two things irked me about the order process. The first is that you cannot edit your order. So when I wanted to remove the fancy coating from one pair, I had to redo the entire order for that one. That wasn’t too painful because you can import your saved prescription, but it would still be nice to be able to change settings.

The second thing that I do not like is that they are not set up to take PayPal. I know the site is reputable, so I was okay with paying with a credit card, but I prefer to use PayPal for online purchases.

I placed my order yesterday, Sunday. First thing this morning (literally, it was 1:28AM my time), I got an email from them saying there was a problem with my order. It appeared to be for one person, but there was a pair out of the five that had a different PD. Which number was correct?

Well, I had started shopping with an estimated PD, updated my prescription with the correct number, but had forgotten to redo one of my orders! I’m so glad that they caught that! This tells me that whomever is processing orders at Zenni is not an automaton.

I was asked to reply to the email, so I did, and I got an email later today confirming that all five pairs will have the correct PD number I gave them and that they had started work on my order!

Now, to see if glasses from Zenni live up to all the hype…

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7 Comments

  • I look forward to your next review.

  • I look forward to giving you a live preview of that review! 😀

  • I’m also following this with interest. I’m tired of the prices I’ve been paying for glasses. I do wear bifocals so my costs will be more than yours but I love the price you got for FIVE pairs!

  • All the negative reviews I’ve read about Zenni seem to be written by folks who didn’t take the time to get the right measures, enter their PD, or upload a picture to virtually try on the glasses. I have seen a few reviews about order screw ups, but, really, the positive reviews far outweigh the negative ones. So I am very optimistic about this and will probably be kicking myself for waiting so long to try them out!

  • I really cannot recommend them enough, and upon reflection, I’ve ordered from them three times, not twice. G and A always order theirs from there and have never had any issues, ever. So I am hopeful your experience will be wonderful.

  • No one I have spoken to personally who has used Zenni has had anything bad to say about them. I doubt I will be the first!

  • […] My order of glasses from Zenni Optical arrived today!!! […]

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